Embrace dynamic call scripts for effective customer communications.
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Singleplan
$ 60 user / year
Call Scripts for Creatio allows you to use call script functionality right from the Creatio interface. With it, users can easily navigate conversations with customers and handle calls more efficiently. All you have to do is to set up a business process, run the script according to this process, and rely on a guided conversation during the call. Call Scripts can be integrated with any telephony you use.
Telecommunications
Application
Increase the agents’ performance – Help your agents ask the right questions at the right time to get the most out of every conversation they have with a customer. Onboard and train new agents faster – Use call scripts to guide conversations for your new agents, encourage them, and help them acquire the necessary knowledge and skills. Quickly help clients – Easily grasp customer needs and address them in a personalized and efficient manner. Provide better customer experience – Improve customer experience by making agents cover all necessary information, ask relevant questions, and provide consistent responses. Improve conversion rates – Help your contact center staff engage customers in conversations faster, getting them to the right point of sale in fewer steps. Boost the confidence of your agents during the calls – Provide agents with the right phrases to help them lead the conversation and understand what customers want.
Version 1.0: 19 July 2023
Product
All products on Creatio platform
UI Framework
Classic UI
Version
7.18.5 and up
DBMS
Any supported DBMS
Platform
.NET Core (deprecated from 8.0.9)
Not certified